Archive for February, 2009

A Few Words About Dashboards

Living the contractor life as I am now, I get to work directly on client projects in ways that I never got to when I was a salaried employee and truth is…I love it. Right now I have two projects for completely different clients that are both dashboard projects. Also interesting is that the development [...]


Homework for Today

Provide an operational definition (observable, measurable criteria) for “good dinner”. Comment below. Seriously…do this.


Managing to the Spec

Many mango seasons ago, I had a different kind of job (didn’t we all?). I worked for a few years on the in-patient children’s unit of a psychiatric hospital (back when there were in-patient hospitals that weren’t also prisons). You just looked at the blog title to make sure you were in the right place…stay [...]


Get Your Pencil…

At least twice (once today) I’ve been asked about the logarithms and formulas I employ to measure business processes. This question embarrasses me slightly because I don’t really know what a logarithm is. That was undoubtedly in one of the math classes that I managed to avoid in high school and thankfully (for me) neither [...]


What Do I Measure?

“I get that measurement is important, but what do I measure?” This is the most common question I get when having measurement discussions with folks. The answer is elusively simple: what you measure depends on what decisions you need to make (thanks again Doug Hubbard) from the data. In the training industry especially, I find [...]


The Minimum Intervention

I turn off my wipers the instant it’s not raining any more. Even when it’s just drizzling, I only turn my wipers on enough to keep visibility. When my hair is short (often), I use the tiniest drop of shampoo because the stuff I use lathers up really fluffily (yes, it’s a word). I only [...]