Training Doesn’t Save Money…
…or make money; business processes do.
Not a ton more to say about this other than to ensure that we differentiate the two. Admittedly, I currently make my living measuring the “business impact” of training, but in truth what I do is help clients measure the business processes that are supported by training.
Training measurement books are as ubiquitious as diet books, but like the folks buying diet books without losing weight, buying (and reading) training measurement books don’t seem to be getting folks any closer.
The key is alignment with the business units for whom the training department is developing training. Actually, alignment doesn’t seem to quite get there…I’m talking about collaboration and partnership here. Business units need to collaborate with the training department to drive their key performance indicators.
I’ve said it before (and heaven knows I will again): The right success measure for training is the success measure for the business process it supports.
~Geek~
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