Training Measurement
The Pepper Grinder Debacle
OK, so it wasn’t so much a debacle as a snafu, or maybe just a glitch. But the experience got branded on my psyche because it was so emblematic of what I believed about business. Intrigued? I’m reading The Goal (finally) by Eli Goldratt (thanks for the recommendation, Chris at Ceptara) and it made me [...]
Training Doesn’t Save Money…
…or make money; business processes do. Not a ton more to say about this other than to ensure that we differentiate the two. Admittedly, I currently make my living measuring the “business impact” of training, but in truth what I do is help clients measure the business processes that are supported by training. Training measurement [...]
A Few Words About Dashboards
Living the contractor life as I am now, I get to work directly on client projects in ways that I never got to when I was a salaried employee and truth is…I love it. Right now I have two projects for completely different clients that are both dashboard projects. Also interesting is that the development [...]
Managing to the Spec
Many mango seasons ago, I had a different kind of job (didn’t we all?). I worked for a few years on the in-patient children’s unit of a psychiatric hospital (back when there were in-patient hospitals that weren’t also prisons). You just looked at the blog title to make sure you were in the right place…stay [...]
What Do I Measure?
“I get that measurement is important, but what do I measure?” This is the most common question I get when having measurement discussions with folks. The answer is elusively simple: what you measure depends on what decisions you need to make (thanks again Doug Hubbard) from the data. In the training industry especially, I find [...]